Return & Exchange Policy

Your satisfaction with your purchase is very important to us! Within 7 days from the date of purchase, you may return your item at no charge (see below for exceptions). If more than 7 days have passed since the date of purchase, we will not be able to offer you a refund or exchange.
Additionally, all sales related to custom (natural cowhide rugs) are final and the rugs are custom made. All items are non-returnable or non-exchangeable.

In order to complete a return, we require a receipt or proof of purchase. And to qualify for a return, your item must be unused and in the same condition as it was received. We do not accept items that have been altered, soiled or stained. Products must be free of any unnatural odors such as cigarette smoke, cologne, air fresheners, etc. We will not return for a refund any returned merchandise that has been tampered with, soiled, dyed, or has an unnatural odor. Returned merchandise must be in its original packaging.
If you need to return an item, please contact us at Luxury@cowkobe.com to confirm!
If it is determined that the returned product is not new and unused, no refund will be issued and the product will be returned to the customer at the customer’s expense.